Some of the most helpful staff I've experienced. I went in knowing exactly what I wanted to get for my girlfriend at the time. The staff were so friendly and helpful they made it so easy and I got approved for credit which made life easier. They helped me make my proposal so special' and with free cleanings and diamond checks who wouldn't go here? Yes it's expensive but it was worth it!
I had a terrible experience with Kay and with the manager at this location. They had my ring for 8 weeks and every two weeks they told me it was ready but when I went there was nothing fixed. They added stones and after this, half the ring was darker. I spoke with the manager twice and when I went in again the manager avoided me and looked at me like an angry child. After 8 weeks my ring is better but still not fixed to what it was like before they added the stones. I took my ring but I am very upset and will be taking more steps.
Kay Jewelers is a US Jewelry Store based in Hurst, Texas. Kay Jewelers is located at 1101 Melbourne Rd Suite 3050, Hurst, TX 76053, USA.
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